Refund Policy

The rule: 14 days, no questions

When IxiJob charges, you will have 14 calendar days from the charge to ask for a full refund. No reason required, no form to fill in.

It applies the same to a monthly plan and an annual one, and to a first payment as much as to any renewal within those 14 days.

How to ask

Write to luis.cieza.silva@gmail.com from your account’s email address saying you want a refund. That is all it takes.

You get an answer within 5 business days at most. The money goes back to the payment method it came from; how long it takes to appear is up to your bank, usually 5 to 10 business days.

The refund is processed by the payment provider, which will be named on this page and in the privacy policy before the first charge.

What happens to your account

When the money goes back, the account returns to the free plan and its allowances. Nothing is deleted: your profile, your applications and your CVs stay where they were.

Cancelling is not the same as refunding

You can cancel a subscription whenever you like, and you keep access until the period you already paid for ends. Cancelling does not return money on its own: if you also want the refund and you are inside the 14 days, ask for it.

If a renewal was charged when you did not want it and you say so within 14 days, it is refunded. That case is not argued.

The two exceptions

• Fraud or abuse of the service, including creating accounts to claim refunds repeatedly.
• Charges already disputed with your bank: once you open a chargeback the bank decides it, and the same charge cannot be returned twice. Write first — it is faster for both of us.

Your consumer rights

This policy adds to the rights the law gives you; it does not replace them. If your country’s law grants you a longer window or a better condition, that one applies.

Contact

For any question about payments or refunds: luis.cieza.silva@gmail.com.